At W4 GLASS, each piece is handmade with care and thoughtfully packed to help ensure it arrives safely.
As part of the handmade nature of our work, slight variations in shape, color, texture and finish may occur between individual pieces and between the item received and the images displayed on our website. These subtle variations are part of the unique character of handmade glasswork.
Shipping Availability
At this time, shipping and self pickup are available within Israel only.
International shipping is not currently available through our website. We hope to offer international delivery in the future, and the relevant information will be updated once this option becomes available.
Order Preparation
Most W4 GLASS pieces, including glassware and pendants, are ready-made and available for preparation and dispatch following purchase.
For rings, customers may select from the available size options displayed on the product page. In some cases, an existing ring may be carefully adjusted to the selected size before shipment.
Orders, including rings requiring a size adjustment, are prepared, packed and dispatched within 2–3 business days from the date of purchase.
Home Delivery Within Israel
Home delivery is available throughout Israel at a cost of 30₪.
Estimated delivery time after dispatch is 2–5 business days.
Please make sure that your shipping address and contact details are complete and accurate when placing your order, so we can ensure your piece reaches you smoothly.
Free Home Delivery on Orders Over 300₪
Orders over 300₪ are eligible for complimentary home delivery within Israel.
At this stage, to receive free home delivery, please select the “Orders over 300₪” option at checkout. We will then arrange home delivery to the address provided in your order, at no additional cost.
Self Pickup
Free self pickup is available from Kiryat Ono/Tel Aviv.
Once your order is packed and ready, we will contact you with the relevant pickup details and coordinate a suitable collection time.
Please arrive for pickup only after receiving confirmation that your order is ready.
Delivery Times and Delays
All delivery times are estimated business-day timeframes.
While we do our best to prepare and dispatch every order promptly, occasional delays may occur due to shipping carriers, holidays or circumstances beyond our control.
Should your order experience an unusual delay, please contact us at w4glass@gmail.com, and we will be happy to assist.
Damaged or Broken Items
Our glass pieces are delicate by nature and packed with great care before shipment.
Please inspect your order once it arrives. In the unlikely event that your piece arrives damaged or broken, please contact us within 24 hours of delivery at w4glass@gmail.com, including your order number and clear photos of the item and its packaging.
If the item is available, you may choose between a replacement or a refund. If the item is no longer available, we will issue a refund.
We will always do our best to make the process simple and helpful.
Returns
We hope you love your W4GLASS piece. However, if something is not quite right, please contact us at w4glass@gmail.com within 14 days of receiving your order, and we will guide you through the return process.
To be eligible for a return, the item should be unused, in its original condition and returned with its original packaging.
For rings, please take care when selecting your size. In some cases, an existing ring may be gently adjusted to the size selected before shipment. If the selected size does not feel right once received, please reach out to us and we will do our best to assist.
Returns and refunds are handled in accordance with applicable consumer protection law.
Handmade Nature of Our Pieces
Every W4 GLASS piece is individually handmade.
Small differences in shape, color, texture or finish are natural and are part of what makes each piece unique. These details are not imperfections, but part of the character of handmade glasswork.
Contact Us
For any questions regarding shipping, pickup, returns or damaged items, please contact us at:
W4 GLASS
Email: w4glass@gmail.com
We will be happy to help.