FAQ.EXE

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FAQs

A few things you might want to know about the glass, the process, and living with your W4GLASS piece.

22 QUESTIONS
THE BASICS
01 IS EVERYTHING HANDMADE?

Yes. Each piece is shaped by hand, in a flame. Human hands, open fire, repeated many times until it feels right.

02 WILL MY PIECE LOOK EXACTLY LIKE THE PHOTOS?

Usually, yes. Most pieces are one of a kind and ship as shown. Some designs are made more than once, so minor differences can happen.

03 WHAT KIND OF GLASS DO YOU USE?

Borosilicate glass. It’s strong, heat-resistant, and perfect for detailed lampworking.

04 IS THE GLASS FRAGILE?

Glass is glass. It’s tougher than it looks, but please don’t test its emotional limits.

05 CAN THE COLORS LOOK DIFFERENT IN REAL LIFE?

A little — and usually in a good way. Glass reacts to light, surroundings and movement, so some colors and details can shift depending on where you’re looking at them.

06 HOW SHOULD I TAKE CARE OF MY W4GLASS PIECE?

Nothing complicated. Use it, enjoy it, and treat it with a little care. For the full dos, don’ts and everything in between, you can read our Handle With Love care guide.

CUSTOM, REPAIRS & OTHER THINGS
07 DO YOU DO CUSTOM ORDERS?

Sometimes. If an idea feels right and possible, we’re open to it. Send a message and we’ll see.

08 WHAT IF IT BREAKS?

Glass is forever — sometimes it just changes shape.

Breaks happen. Some things can be fixed, some can’t — it really depends.

If something happens, feel free to reach out and we’ll see what’s possible.

A fixed piece may come back a little different. Different is still good — and that’s part of working with glass. A repair might leave a mark, a change, a small reminder.

09 WHERE ARE YOU BASED?

In a small studio, somewhere between the digital world and real life.

10 WHY “W4GLASS”?

Because names don’t always need long explanations.

RINGS
11 HOW DO I CHOOSE MY RING SIZE?

Use the size guide on the product page before ordering. Glass doesn’t stretch or adjust, so getting the size right matters.

12 WHAT IF MY RING ARRIVES AND THE SIZE DOESN’T FIT?

Send us a message. Most rings can be resized, depending on the design. We’ll take a look and figure out the best way to make it fit.

13 CAN I WEAR MY RING EVERY DAY?

Yes. Just give it a break before heavy work, the gym, moving furniture, or anything involving an unnecessary amount of force.

14 CAN I WASH MY HANDS WHILE WEARING IT?

Yes. Water is totally fine — the sink is usually the bigger threat.

PENDANTS
15 DOES THE PENDANT COME WITH A CHAIN?

Check the individual product page — it’ll always say exactly what’s included.

16 ARE GLASS PENDANTS HEAVY?

Not really. They have a little glass presence, but they’re made to feel comfortable around your neck.

17 CAN I SHOWER WITH MY PENDANT ON?

Yes. Both the glass pendant and stainless steel chain are completely fine with water.

18 HOW SHOULD I STORE MY PENDANT?

Somewhere it won’t spend the night fighting with the rest of your jewelry. Keeping it separately helps protect both the glass and the chain.

DRINKWARE
19 CAN I PUT IT IN THE DISHWASHER?

Yes. Our drinkware is made from borosilicate glass and is dishwasher safe. We do it too.

20 CAN I USE IT FOR HOT DRINKS?

Yes. Borosilicate glass handles heat very well, so coffee, tea, matcha and other hot drinks are all welcome.

21 ARE THE GLASSES ALL EXACTLY THE SAME SIZE?

Almost, but not perfectly. They’re shaped one by one by hand, so small differences in size, shape and details are part of the process.

22 IS IT MADE FOR EVERYDAY USE?

Very much. Fill it, wash it, use it again. We make our glassware to live on the table, not in a display cabinet.

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